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FAQs
Answers to your Questions
FAQs
Your Questions
We take great pride in our work and we realise running a successful business is more than the services we provide, it’s also communicating well with our clients and answering your questions clearly and honestly.
If you can’t find the answers you’re looking for, please feel free to contact us
Do I pay to confirm the booking?
Yes. We require 50% payment to confirm the booking. The remaining 50% will need to be paid within 7 days of the completed move. Payment can be made via bank transfer.
Do you charge for postponing & cancellations?
Yes, please contact us for more information.
What parts of the UK do you cover?
Although we’re based in Bristol and most of our work in focused around the South West, we operate all over the country.
How much notice do you require?
Once you have a date or estimated date in mind, call us straight away to ensure we can fit you in.
Do you offer deals if I book your Packing & Service together?
Yes, when booking us for multiple services, we’re always happy to negotiate.
Can you dismantle and reassemble my furniture?
Yes, it’s part of the service and our team is very skilled.
Are you insured?
Absolutely and we won’t do a job without it. We have £20,000 Goods in Transit and £1,000,000 Public Liability Insurance.
Are there hidden costs?
No, not at all. We’re always very transparent with our quotes.
Can I help move my items to reduce costs?
Yeah, sure that’s fine. We offer a man & van service for these types of jobs.
Can I view your Terms & Conditions?
Of course and please contact us for a copy.
How can I get Packing Materials?
We loan Boxes and supply Bubble Wrap, Tape & Packing Paper at trade prices as part of our Removal & (or) Packing Service. All packing materials will be delivered & collected within 7-10 days on either side of the move date.
Do you charge for quoting?
No, all quotes are free.
