FAQs

We Aim to Answer your Questions

FAQs

Covid-19

This crisis has affected every aspect of our lives and it has made a big changed to the way removals are now conducted. However, our company has adapted to this situation and we aim to answer your questions and alleviate any anxiety you may have. 

From remote surveys to PPE and the health our staff to what you should do during the move, we have the answers.

We offer a remote quoting service via video call and we use apps such as Facebook, WhatsApp and Skype. Alternativity, you can send us photos via email or upload your videos to Dropbox and Google Photos and send us the link. It’s very easy and we can guide you throughout the whole process.

Yes, every member of our removals team will be supplied with the appropriate PPE such as facemasks, gloves and hand sanitiser during your move.

Due to the nature of our business, this is difficult to implement due to many items requiring a 2 person lift but we operate a ‘Buddy System’ and this means crews will work in pairs to reduce the risks of infection.

Each member of out team has been taught how to wear PPE, social distance at 2m whenever possible and wash their hands on a regular basis. We also understand the situation relating to Covid-19 is very fluid and we’re constantly monitoring the advice from various authorities and will adjust our policy in accordance.

All staff are required to us informed of their current health status on a regular basis and if they show any Covid-19 symptoms, they will self-isolate and we’ll notify everyone they’ve been in contact with without delay.

All of our vans and equipment are disinfected after each job.

You have 2 options. The first is to create us a floor plan of your new property and label each box and furniture in accordance and we’ll move everything without you needing to be at the properties. However, if you want or need to be present during the move, you’re advised to follow government guidelines on Covid-19 safety procedures such as social distancing and wearing PPE.

In all honesty, we don’t know when the lockdown will end and even if it ends soon, Covid-19 could still be a threat. This decision is ultimately up to you.

Covid-19 Blog

Do you need advice or have more questions relating to Covid-19 and how it will affect your move? We’ve written a blog to help you through this tough time.

We offer a remote quoting service via video call and we use apps such as Facebook, WhatsApp and Skype. Alternativity, you can send us photos via email or upload your videos to Dropbox and Google Photos and send us the link. It’s very easy and we can guide you throughout the whole process.

Yes, every member of our removals team will be supplied with the appropriate PPE such as facemasks, gloves and hand sanitiser during your move.

Due to the nature of our business, this is difficult to implement due to many items requiring a 2 person lift but we operate a ‘Buddy System’ and this means crews will work in pairs to reduce the risks of infection.

Each member of out team has been taught how to wear PPE, social distance at 2m whenever possible and wash their hands on a regular basis. We also understand the situation relating to Covid-19 is very fluid and we’re constantly monitoring the advice from various authorities and will adjust our policy in accordance.

All staff are required to us informed of their current health status on a regular basis and if they show any Covid-19 symptoms, they will self-isolate and we’ll notify everyone they’ve been in contact with without delay.

All of our vans and equipment are disinfected after each job.

You have 2 options. The first is to create us a floor plan of your new property and label each box and furniture in accordance and we’ll move everything without you needing to be at the properties. However, if you want or need to be present during the move, you’re advised to follow government guidelines on Covid-19 safety procedures such as social distancing and wearing PPE.

In all honesty, we don’t know when the lockdown will end and even if it ends soon, Covid-19 could still be a threat. This decision is ultimately up to you.

Covid-19 Blog

Do you need advice or have more questions relating to Covid-19 and removals and how it will affect your move? We’ve written a blog to help you through this tough time.

Get your free moving estimate

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Get your free moving estimate

Request a quote

FAQs

Moving & Packing

We take great pride in our work and we realise running a successful removal business is more than the services we provide, it’s also communicating well with our clients and answering your questions clearly and honestly.

If you can’t find the answers you’re looking for, please feel free to contact us

Although we’re based in Bristol and most of our work in focused around the South West, we operate all over the country.

Once you have a date or estimated date in mind, call us straight away to ensure we can fit you in.

Yes, when booking us for multiple services, we’re always happy to negotiate.

Yes, it’s part of the service and our team is very skilled.

Absolutely and we won’t do a job without it. Contact us to find out more about our Public Liability and Goods in Transit Insurance.

No, not at all. We’re always very transparent with our quotes.

Yeah, sure that’s fine. We offer a man & van service for these types of jobs.

Of course and please contact us for a copy.

Although we’re based in Bristol and most of our work in focused around the South West, we operate all over the country.

Once you have a date or estimated date in mind, call us straight away to ensure we can fit you in.

Yes, when booking us for multiple services, we’re always happy to negotiate.

Yes, it’s part of the service and our team is very skilled.

Absolutely and we won’t do a job without it. Contact us to find out more about our Public Liability and Goods in Transit Insurance.

No, not at all. We’re always very transparent with our quotes.

Yeah, sure that’s fine. We offer a man & van service for these types of jobs.

Of course and please contact us for a copy.

We offer a lot more than just removals

Why Choose Us?

Free Quotes

We offer free quotations for out customers. All you have to do is contact us and we’ll take it from there.

Free Boxes

We provide free boxes for our customers who choose our 4 & 8 hour Packing Service.

Competitive

We’re constantly monitoring our competitors to ensure we offer the best moving service at the best possible price.

Insurance

We provide Goods in Transit and Public Liability Insurance for every move we do. Contact us to find out more.

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